What is Findhire?
Findhire is an online platform where customers can find the right local service professionals who can help them complete their projects.
Complete your profile
A completed profile gives customers a great way to see your past work, get an idea of what you can do for them, and help them figure out if you are the right professional for their project. Your profile will be the first place customers go to if they can’t make a decision based on quotes alone, so make sure you profile stands out.
Get started by logging in to your account. Then click on your profile image, select Dashboard >> Company Profile, and start editing your profile:
How can my business benefit from Findhire
Findhire is an online marketplace where we identify customers looking to hire service professionals like yourselves to complete their specific projects. Our unique lead management system then matches these leads with service providers based on service type, location and availability. We then email or text you the project details instantly so that you can view the job and respond if you are interested.
How does Findhire work for Pro’s
Findhire uses a pay-per-lead model which allows you to receive lead notifications for free. You get a summary job requirement and can buy the lead only if you would like to contact the customer for a meeting or to send your quote.
Customers come to Findhire looking to hire service professionals to help them for their needs:
- We send you a lead notification of the customer request via email or text message.
- You review the request details and the location, and decide if you want the lead.
- If you are interested and qualified, you can log into your account to buy the lead.
Make contact with the customer and send your quote:
- After you’ve purchased the lead, you can access the full details with the customer’s contact information at any time.
- Simultaneously, the customer will also be notified that you are interested.
- Make contact with the customer within 1 hour of receiving the lead to have the best chance of getting hired for the job.
- Call or message the customer to understand the requirement in more detail.
- Send a custom quote that includes your price and the services that you will offer.
- The customer decides who to hire.
- Once hired, you will work out the details with the customer to get the project done and they will pay you directly.
- Ask the customer to write you a great review as this will help you win more jobs in the future.
How much do leads cost?
Pro’s pay to contact new customers through Findhire credits. A single credit costs R10, which is the same price as the lead – so every lead you want to respond to only costs you R10
You will find that our pricing model is extremely competitive – depending on how much information you answer to the customer you can get hired within 3 leads.
Is there a monthly or annual fee?
No. You only pay for the leads you buy. You’re in total control.
What payment methods can be used?
We offer the following payment options:
- Credit Card
- Direct Deposit – email us how to do this.
If I click on the “View Customer Details” button in the lead notification email, will I be charged?
No. When you click on the button in the email, you will be redirected to the Findhire website to view the full details of the customer’s request. You will only be charged if you decide to respond to the customer.
Can I choose the leads that will be sent to me?
Most certainly. You can specify the types of jobs you want by editing your keywords on your profile. Go to your dashboard and edit your business profile.
Can I choose which areas I’ll receive leads from?
Yes. Logon to your business profile and update your service area by setting the radius. We’ll only send you leads that are requested from within that radius area.
The leads I receive are not relevant for the service I provide. What do I do?
To ensure your service keywords are tailored to your business, update your preferences. Sign in to your account, go to your dashboard and edit your business profile.
You will be able to update your keywords and under the Location tab you can set your City with a Radius option for your area of coverage.
Can I add more than one service to my account?
Absolutely you can. To add more services sign in to your account and go to "Business Profiles". Select the business and click the link “Improve your business profile” Under the Services tab, you will be able to update the services you offer.
I am not receiving many customer requests, what can I do?
If you are receiving fewer customer requests than normal; it could be that there are fewer customer requests in your service category, potentially due to natural market fluctuation or seasonality. You can try opting into more service categories. If this is still a concern please contact our support team at email@example.com
What if I get a bad lead? Can I get a refund?
Yes. If you receive a lead where the customer never requested the work, the location is incorrect or the contact information is wrong, you may dispute this lead by bringing it to our attention. Our audit team will verify the credibility of the lead and instantly refund you with the credits spent on the bad lead.
You must inform us within 14 days of purchasing a customer request to qualify for a refund. Any refunds go back to your Findhire balance – we don’t provide cash or credit card refunds.
If the customer decides to hire someone else, do I still have to pay for the lead?
Yes, unfortunately you’ll not be able to request a refund. The customer receives multiple quotations in a highly competitive market and has the final decision on whom to hire. This is why we have kept the price of leads so low. Other services charge a much higher rate for a lead. Tip: Try to offer as much information to the customer and be more responsive. This is what usually drives success
Who are the customers requesting quotes?
These are new customers who have provided us with a summary of their service/product requirements. Simply, they want to compare competitive quotes and hire the best Pro for the job. They want quick responses – they expect Pro’s to contact them by their preferred method, by email or phone. Customers then compare professionals based on price, reviews, photos and past experience, and when they ready, they hire the right Pro for the job.
How do customers find Findhire to post their quote requests?
Most of our traffic comes from our high rankings in search engines and word of mouth. We also rely on social media marketing to drive traffic to Findhire.
Do I have to buy leads to be listed on Findhire’s directory service?
No. Having a profile on Findhire is still completely free, and it’s a great opportunity to market your business. Customers can contact you directly for your services through your profile. We only charge for business leads that you want to quote for and this is optional, so you have absolutely nothing to lose by adding your business or keeping your profile on Findhire. Its 100% free. Also, when signing up we give you your first 5 credits for free for you try it out.
How do I join Findhire?
To begin your Sign Up, just click on the Join as a Pro button.
I am unable to sign in to my account.What should I do?
If you are having trouble signing in, there are a few things to check Double check that you are using your username and password combination. After you login, you can change your password.
If you have forgotten your username or password, you can also reset it on the sign in page.
if you still have any trouble you can contact our support team and we will able to help you.
How do I update my email address or personal details?
To update your email address; sign in to your account. Click the Menu dropdown and then Account Settings. Here you can update your personal information, contact details and email address.
What if a customer has posted a negative review about my business?
We know how disappointing it can be to receive a negative review on our site. Findhire will not delete, censor, or edit reviews. We value honesty and transparency, and therefore a review will only be removed if there was no quote sent to the customer or if the review violates our Terms and Conditions. We do, however, encourage you to respond to the review and/or reach out to the customer if you feel there is an opportunity to do better. Review responses are best when they succinctly state your thoughts in friendly yet professional tone. A quality response should explain any points in the review you want to clarify for future customers.
If you would to discuss a particular customer review or would like Findhire’s assistance to respond to the review; contact our client services team.
Still does not answer your question?
Please email us on firstname.lastname@example.org